Privacy Policy

This Privacy Policy describes how TORI CANDLES LLC (“Tori Candles,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.

1) Information we collect

We may collect personal information you provide directly, including: name, email address, phone number, shipping/billing address, payment-related information (processed by our payment providers), order details, and any messages you send to us. We may also collect information automatically, such as IP address, device identifiers, browser type, pages viewed, referring/exit pages, and interactions with our site using cookies and similar technologies.

2) How we use your information

We use personal information to: process and fulfill orders, provide customer support, communicate about purchases, send marketing messages (where permitted), improve and personalize the Services, detect and prevent fraud, and comply with legal obligations.

3) Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings; disabling cookies may affect site functionality.

We may share personal information with service providers who help us run our business (for example: ecommerce platform, payment processors, shipping carriers, analytics, email/SMS providers) only as needed to perform services on our behalf. We may also share information to comply with law, respond to legal requests, protect our rights, or in connection with a business transfer (such as a merger, acquisition, or sale of assets).

5) Marketing communications

If you opt in, we may send promotional emails or messages. You can opt out at any time by using the unsubscribe link in emails or contacting us using the details below.

6) Children’s privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted.

7) Data security and retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, so absolute security cannot be guaranteed. We retain personal information as long as necessary for the purposes described, including legal, accounting, and operational needs.

8) Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or request information about your personal data, and to opt out of certain processing. To submit a request, contact us using the details below.