Product & Ingredients
Are Tori Candles 100% natural?
Yes. Our candles are made with 100% natural wax—either pure beeswax or soy wax—crafted to deliver a clean, cozy burn.
Are your candles non-toxic and eco-friendly?
We use natural waxes (beeswax or soy) and design our products with a more mindful, eco-friendly approach—ideal for customers who prefer cleaner home fragrance options.
Are your products paraben-free?
Yes—our products are formulated to be paraben-free.
What ingredients are used to make your fragrance oils/essences?
Our fragrance oils (aroma oils) use aromatic compounds designed for a pleasant, distinctive scent, and we aim to follow strict safety and purity standards for home fragrance.
Can I personalize my candle?
Yes. You can customize your candle by choosing the wax type (beeswax or soy) and selecting your preferred scent profile so it matches your space and mood.
Can I personalize my candle?
Yes. You can customize your candle by choosing the wax type (beeswax or soy) and selecting your preferred scent profile so it matches your space and mood.
Explore our exclusive candles
Orders & Shipping
How long will it take to receive my order?
Orders typically process in [2–4] business days, and carrier delivery usually takes an additional [2–7] days depending on location.
How do I track my order?
Use the “View My Order” link from your order confirmation email; once shipped, you’ll receive an email with your tracking number (tracking can take up to ~24 hours to update).
Why haven’t I received any confirmation emails?
Check your spam/bulk folder and confirm the email address used at checkout; if you still can’t find it, contact us and we’ll confirm your order details.
Delivered / Missing / Wrong Items
My tracking says “Delivered,” but my package isn’t here—what do I do?
First verify the shipping address, search around your property, and check with neighbors; then contact the carrier (e.g., FedEx/USPS) with your tracking number, and if you still can’t locate it, contact us so we can help start an investigation/claim.
What do I do if I receive the wrong or broken candle?
Email us with your name, order number, a description of the issue, and photos of the damaged product and packaging; if you received the wrong item, include what’s missing/incorrect.
What if some items are missing from my order?
Check the “View My Order” link for order status (an item may be backordered); if it’s not backordered, contact us by email (or phone if you provide one).